At Albatross, we want you to love your gear as much as we do. If something isn’t right, we’re here to make it easy. This policy explains how returns, exchanges, and refunds work so you always know where you stand — no fine-print surprises.
1. Return Window
You have 30 days from the date of delivery to request a return. If more than 30 days have passed since your order arrived, we’re unfortunately unable to offer a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by a receipt or proof of purchase (your order number works)
For hygiene reasons, golf gloves that have been worn or removed from their original packaging cannot be returned unless they arrived damaged or defective.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Final sale or clearance items (marked as such at checkout)
- Worn or used gloves and apparel (unless faulty)
4. How to Start a Return
To begin a return, email us at support@albatrossgolfstore.com with your order number and the reason for the return. We’ll respond with instructions and the return shipping address.
Please do not send items back before contacting us — returns sent without prior authorization may not be processed.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can’t guarantee we’ll receive items shipped without tracking.
6. Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear.
7. Exchanges
Need a different size or color? Email support@albatrossgolfstore.com and we’ll help you exchange your item, subject to availability. If the item you want is out of stock, we’ll issue a refund instead.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at support@albatrossgolfstore.com with a photo of the issue and your order number. We’ll cover the cost of a replacement or full refund, including return shipping.
9. Late or Missing Refunds
If you haven’t received an approved refund yet, first check your bank account again, then contact your card provider, as processing times vary. If you’ve done this and still haven’t received your refund, reach out to us at support@albatrossgolfstore.com and we’ll help track it down.
10. Contact Us
Questions about a return or refund? We’re happy to help:
